THESE TERMS OF SALE GOVERN YOUR PURCHASE OF ANY PRODUCT OR SERVICE OFFERED BY (JAWS 3D PRINT AND DESIGN IS US AND WE) THROUGH JAWS 3D PRINT AND DESIGN.COM (THE "SITE") OR (UNLESS OTHER TERMS OF SALE ARE EXPRESSLY AGREED BETWEEN THE PARTIES IN WRITING) BY TELEPHONE, FACSIMILE OR BY E-MAIL. PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED AND AGREED TO BE BOUND BY THESE TERMS OF SALE, WITHOUT LIMITATIONS OR QUALIFICATIONS OF ANY SORT. THESE TERMS OF SALE ARE SUBJECT TO MODIFICATION WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME IN OUR SOLE DISCRETION. YOU SHOULD PERIODICALLY REVIEW THESE TERMS OF SALE TO ENSURE THAT YOU REMAIN UP TO DATE ON ALL SUCH CHANGES.
Refund Policy
If you find that you do not like the product you ordered, we do take returns on UNBROKEN products only. You must contact us within 5 days of receiving your order (determined by the tracking number provided). Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping..
Order Fulfillment Time
All of our products are custom made to order. Our normal fulfillment time for an order to ship is within 3 - 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 10 business days or more to ship during periods of higher order volume. We send out automated notifications via email or text as soon as an order's shipping label is printed with tracking information.
Lost, Stolen or Damaged Shipments
While we are not responsible for lost, stolen or damaged shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting FedEx or your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by FedEx or USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be returned by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.
International Shipping Notice JAWS 3D PRINT AND DESIGN currently offers international shipping to select countries. Please be aware that all orders are calculated by country and weight during the checkout process. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We also do not offer exchanges on international orders. If you find that you do not like a product, we do take returns on unused products only. The recipient is responsible for returning the product to us for a refund. Please be aware that shipping is not refundable. The refund will be for the cost of the product only.
International Package Forwarding Services Policy JAWS 3D PRINT AND DESIGN currently offers international shipping to select countries. If an international customer chooses to use a package forwarding service within the United States to ship an order to an international address that we do not service, JAWS 3D PRINT AND DESIGN assumes no responsibility for lost, stolen or undelivered shipments. The international buyer assumes all responsibility for the shipment once it has left our facility.
Free Shipping Policy
JAWS 3D PRINT AND DESIGN runs free shipping promotions throughout the year and we reserve the right to refuse this promotion to anyone for any reason. Our free shipping promotions are only for orders shipping within the continental United States and does not include Hawaii, Alaska or any other United States territory or international country. Shipping rates are shown at checkout and are based on order weight and location so customers will see if their shipping address qualifies for our free shipping promotion. Some areas within the United States are considered to be extremely remote and shipping carriers may require a significant surcharge to deliver packages to these addresses. If an order received free shipping at checkout but falls into an area deemed to be extremely remote and requires a significant shipping surcharge, we reserve the right to cancel and refund the order if the customer does not wish to pay the additional surcharge for shipping costs above the standard rate for most continental United States addresses. Please note that if a promo code drops an order's subtotal below the advertised, minimum amount required to receive free shipping during a promotion, the system will remove the free shipping and add the shipping cost back. The order's subtotal must remain over the minimum qualifying amount to receive free shipping.
Resale Notice JAWS 3D PRINT AND DESIGN products are sold on a direct-to-consumer basis only through our website and certain retail outlets. are not to be offered for resale unless such an agreement has been made in writing by JAWS 3D PRINT AND DESIGN and a seller.